What if there were one or two words that could cause massive improvements in your receivables efforts?
It turns out there are two in particular, but the key to making them effective is in how they’re used: Please, and Thank-You. (Okay, so “thank you” is technically two words, but let’s not mince, well, words.)
Challenge yourself to incorporate “please” and “thank you” into every single customer correspondence, whether it’s phone, mail, online, or in person. It can truly be a challenge when it comes to late-stage correspondence, but it’s worth every bit of the effort.
Are your customers corporations with Accounts Payable departments? Sneaking in a “please” and “thank you” becomes even more critical. If you’re not up to the challenge, you’re leaving money on the table.
Why does it work?
Leading business etiquette expert Jodi Blackwood points out that in a rude and uncaring society, being courteous makes you stand out from the competition. When a customer is deciding which of their obligations is going to get paid, shouldn’t your payment be a priority?